Quality Assurance and Excellence Manager

Job Purpose:
Leads and manages the organization’s quality assurance activities, ensuring all products, services, and processes meet internal standards and external regulatory requirements. Fosters a culture of quality across all departments, ensuring consistency, reliability, and customer satisfaction.

Key Responsibilities:

• Develop, implement, and maintain quality assurance policies, procedures, and standards across projects and functions.

• Promote a strong quality culture through leadership, coaching, and empowerment at all organizational levels.

• Plan and oversee internal and external audits, ensuring compliance and driving corrective and preventive actions.

• Collaborate with engineering, procurement, and construction teams to embed quality in every project phase.

• Oversee supplier and subcontractor prequalification, material inspections, and compliance with specifications.

• Manage customer feedback, complaints, and satisfaction surveys, driving continuous improvement initiatives.

• Maintain ISO 9001, ISO 45001, and ISO 14001 certifications and ensure full compliance with applicable standards.

• Lead quality training programs and ensure staff competency in quality systems and procedures.

Qualifications:

• Bachelor’s or Master’s degree in Engineering.

• 10–12 years of total experience, including 3–5 years in a managerial role.

• Certified Lead Auditor for ISO 9001:2015, ISO 45001:2018, and ISO 14001:2015.

• Strong leadership, analytical, and problem-solving skills.

• Proficiency in audit tools, data analysis, and quality reporting systems.

• Excellent communication and stakeholder management skills.