Operation & Business Excellence Supervisor

Job Purpose:
Coordinates process improvement activities and monitors performance metrics to drive efficiency, quality, and continuous improvement across operational functions.

Principal Accountabilities:

Policies, Processes & Procedures

• Adhere to organizational policies and procedures to ensure compliance and maintain a productive work environment.

Key Responsibilities

• Assist in implementing operational excellence frameworks and continuous improvement programs.

• Monitor key performance indicators (KPIs) and generate reports to track progress and identify areas for improvement.

• Facilitate process mapping, documentation, and standardization across departments.

• Support Lean, Six Sigma, and other improvement methodologies under the guidance of the Operational Excellence Manager.

• Coordinate cross-functional teams to execute improvement projects and resolve operational challenges.

• Assist in conducting training sessions and workshops related to process excellence and operational best practices.

• Maintain records of improvement initiatives, performance trends, and related documentation.

• Prepare reports on process efficiency, cost reduction, and service quality.

• Maintain and update process maps, SOPs, and improvement documentation.

Miscellaneous Duties

• Perform additional tasks as needed to support the team and overall business objectives.

Required Academic Qualification:

• Degree: Bachelor’s or Master’s Degree in Industrial Engineering.

Other Requirements:

• Total experience of 5–7 years, including 3–5 years in process management or improvement roles.

• Preferred certification in process improvement methodologies (e.g., Lean, Six Sigma).

• Strong analytical and problem-solving skills.

• Excellent communication, facilitation, and stakeholder engagement abilities.

• Proficiency in process mapping tools (e.g., Visio, ARIS) and performance dashboard systems.