Analyst lll, Control Center

Analyst III, Control Center supports monitoring operations by logging violations, validating data, escalating incidents

to senior staff, ensuring accurate reporting and contributing to overall fleet safety and compliance.

Policies, Processes & Procedures

· Adhere to organizational policies and procedures to ensure compliance and maintain a productive work

environment.

· Implement and uphold safety and security protocols to protect the well-being of all employees and

company assets.

Control Center Operation key responsibilities

1. Monitor real-time data including dashcam alerts, GPS trails, and CCTV footage to ensure compliance with

safety and operational policies; conduct random spot checks and document violations for audits and

compliance reviews.

2. Log and categorize violations, tagging them for management review; support reporting by preparing daily

activity summaries and weekly reports while maintaining organized, audit-ready records of alerts, driver

communications, and actions taken.

3. Validate and document incidents by cross-referencing GPS timestamps and dashcam snapshots; create

accurate first-level incident records and maintain logs for internal tracking and escalation purposes.

4. Track driving behavior and route adherence by analyzing GPS data to detect aggressive driving,

unauthorized stops, and route deviations; conduct weekly route coverage audits to ensure operational

compliance.

5. Identify and report device issues, such as inactive or malfunctioning GPS units; coordinate with technical

teams or suppliers to ensure timely maintenance and continued system functionality.

6. Use system alerts and analytics to detect over-speeding, unsafe driving, and policy violations; escalate

critical incidents requiring in-depth investigation and generate executive summaries on safety trends, risk

indicators, and device performance.

Use dashcam communication to instantly alert and correct driver behaviour

1. Ticketing System: Generate violation tickets with evidence and log them into the system for review, follow-

up, or disciplinary action.

2. Maintain accurate records of all incidents, alerts, driver communications, and actions taken for audit and

investigation purposes for allocated area.

3. Support the Senior Analyst in audits and special investigations.

Self-Management

1. Set performance goals at the beginning of the year in consultation with the HSE department, ensure

ongoing monitoring and achievement of these goals; understand and develop key competencies required

for effective fleet monitoring, safety compliance, and incident analysis.

2. Learn and follow monitoring procedures and standards; attend training sessions, apply feedback to improve performance, contribute to SOP compliance, and actively identify gaps for improvement. Miscellaneous Duties · Perform additional duties as needed to support the team and overall business objectives.

Qualification : Diploma Degree

Years of Experience: 2-3 Years of relevant experience in Data Analysing, HSE-related roles, or similar positions.